Frequently Asked Questions
Everything you need to know about your UNDERNEAT experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but usually arrive within 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned once the seal is broken.
How do I find the right size?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing those figures to our chart, as our high-performance fabrics are designed for a snug, supportive fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, UNDERNEAT is committed to ethical fashion. Over 80% of our collection is made from recycled fibers and organic cotton, produced in factories that guarantee fair wages and safe working conditions.
Can I track my package in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery's progress.